Frequently Asked Questions
Find answers to the most common questions about our fragrances and services.
Yes, absolutely. All products sold on Createur are 100% authentic and sourced directly from authorized distributors and brand partners. We guarantee the genuineness of every item.
Standard delivery takes 2–4 business days within the UAE. Express delivery offers same-day shipping for orders placed before 2 PM in Dubai and Abu Dhabi.
We accept returns within 14 days of delivery for unused, unopened items in their original packaging. For hygiene reasons, opened fragrances cannot be returned unless defective. See our Shipping & Returns page for full details.
Yes, we ship to all GCC countries. International delivery typically takes 5–10 business days. Shipping rates are calculated at checkout based on your location.
Once your order ships, you will receive a tracking number via email and SMS. You can also track your order from the My Orders page in your account.
We accept Visa, Mastercard, American Express, Apple Pay, and cash on delivery (COD) for orders within the UAE.
Orders can be modified or cancelled within 2 hours of placement. Please contact us immediately at [email protected] or +971 4 123 4567.
Yes! We offer complimentary luxury gift wrapping on all orders. Simply select the gift wrapping option during checkout.
Each product page includes detailed scent profiles with top, heart, and base notes. You can also browse by fragrance family (Woody, Floral, Oriental, etc.) in our category pages. Contact us for personalized recommendations.
We include complimentary samples with every order so you can discover new scents. For specific sample requests, please contact our customer service team.